Terms of service
YearnGlass Ltd – Trade Terms & Conditions
Company Registration: 10562188
VAT Number: GB355034277
Registered Office: 55-57 Wallis Road, Hackney, London, E9 5LH
Effective from: 03/10/2025
1. INTERPRETATION
1.1 "Seller" means YearnGlass Limited, registered in England and Wales (Company No. 10562188, VAT No. GB355034277), with its principal office at 55–57 Wallis Road, Hackney, London E9 5LH.
1.2 "Buyer" means the trade customer purchasing Goods from the Seller under these Terms.
1.3 "Goods" means the items manufactured, imported or supplied by the Seller under a confirmed order.
1.4 "Order" refers to any form of order placed by the Buyer and accepted by the Seller, including (but not limited to) online orders, purchase orders, email or phone instructions.
1.5 "Contract" refers to the legally binding agreement for the sale of Goods between the Buyer and Seller, incorporating these Terms.
1.6 "List Price" means the Seller’s prevailing trade price for the Goods, excluding VAT, delivery or other surcharges.
1.7 "Proforma Terms" refers to orders requiring payment in full before production or dispatch.
1.8 "Special Order" means any bespoke, made-to-order, or customised item specified by the Buyer.
1.9 These Terms apply exclusively to B2B-business-to-business transactions; the Buyer confirms it is not acting as a consumer under the Consumer Rights Act 2015.
2. CONDITIONS OF SALE
2.1 All sales are subject to these Terms to the exclusion of any other terms the Buyer may seek to impose or incorporate.
2.2 An Order placed by the Buyer is deemed an offer to purchase Goods. Acceptance is confirmed upon written or verbal confirmation by the Seller or by dispatch of Goods.
2.3 No variation to these Terms shall be valid unless expressly agreed in writing by an authorised representative of the Seller.
2.4 Seller reserves the right to withdraw or amend quotations at any time. Quotations are valid for 30 days unless stated otherwise.
2.5 Special Orders are non-refundable, non-cancellable once production has commenced, and require written confirmation before processing.
2.6 All product imagery, dimensions, and descriptions are approximate and for guidance only. Manufacturing tolerances may result in size variations of up to ±15mm.
3. TRADE ACCOUNT ELIGIBILITY
3.1 The Seller supplies trade customers only. Evidence of active business trading (e.g. invoices, website, references) must be provided upon application.
3.2 Each trade account must meet a minimum annual spend of £5,000 to retain trade status.
3.3 Initial three orders must be paid on a Proforma basis. Payment terms thereafter (Proforma / 14-day / 30-day) are agreed in writing upon account approval.
3.4 The Seller reserves the right to refuse or close any account it deems non-genuine or inactive, without prior notice.
3.5 Use of the Seller’s branding, product imagery, content or barcodes for any marketing purposes is prohibited without written permission. Breach may result in account termination.
3.6 All Orders placed are considered final once accepted by the Seller.
4. PRICING & PAYMENT
4.1 Prices quoted are exclusive of VAT and delivery charges unless otherwise stated.
4.2 Proforma orders must be paid in full before production or dispatch. Unpaid proforma invoices may be cancelled after 10 calendar days.
4.3 Credit accounts must pay all invoices within the agreed 14 or 30 days from invoice date. Overdue invoices may result in account suspension.
4.4 The Seller reserves the right to adjust prices prior to delivery if affected by material cost changes, exchange rates, or other factors beyond its control.
4.5 Goods remain the property of the Seller until full payment is received and cleared.
4.6 Accepted payment methods: BACS or debit/credit card (a 2% surcharge applies to credit card transactions). Cheques are not accepted.
4.7 The Seller may charge interest on overdue invoices at 3.00% above the Bank of England base rate.
5. DELIVERY
5.1 Delivery is made via:
• The Seller’s own fleet;
• Click and collect (by prior arrangement);
• Approved third-party fragile goods partners.
5.2 Deliveries occur Monday to Friday, excluding public holidays. Specific delivery days or times may be requested but are not guaranteed.
5.3 Lead times are product-specific and shown on product pages via the Seller’s trade portal. These are estimates and may vary.
5.4 Orders not meeting the minimum spend threshold may be subject to a delivery surcharge:
• Mainland UK: £800 Carriage paid. There will be a small order surcharge applied on each product for orders below £800.
• Channel Islands: Carriage is based on product and calculated at checkout.
• Northern Ireland: £1500 Carriage paid. There will be a small order surcharge applied on each product for orders below £1500.
• Republic of Ireland: £1500 Minimum order requirement. Delivery Terms are ‘DAP’ Delivered at place, Seller pays the carriage, Buyer pays any customs clearance and duties or taxes.
5.5 Shortages or damages must be reported in writing within 7 working days of delivery. Claims made after this period may not be accepted.
5.6 Short deliveries must be noted on the delivery note at the time of receipt.
6. RETURNS & DEFECTS
6.1 The Seller does not accept returns for change of mind, over-ordering, or specification errors.
6.2 Goods received damaged or faulty must be reported via email with supporting images within 7 days of delivery.
6.3 Where valid claims are accepted, the Seller will, at its discretion, repair, replace or refund affected Goods. No liability is accepted for installation, secondary costs, or consequential losses.
7. TITLE & RISK
7.1 Risk transfers to the Buyer upon delivery.
7.2 Title remains with the Seller until full payment is received for all Goods under the Contract and any other outstanding sums.
7.3 In the event of insolvency, liquidation, or cessation of trading, the Seller may repossess any unpaid Goods or proceeds of sale.
8. TERMINATION
8.1 The Seller may terminate any contract immediately if:
• The Buyer breaches material terms and fails to remedy within 10 days;
• The Buyer becomes insolvent, ceases trading or undergoes restructuring;
• Abusive, threatening or offensive communication is directed at the Seller.
8.2 On termination, all unpaid invoices become immediately due and payable.
9. LIMITATION OF LIABILITY
9.1 Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or other liability which cannot be excluded by law.
9.2 The Seller shall not be liable for:
• Loss of profit, business, goodwill, or other indirect or consequential loss;
• Any reliance by the Buyer on statements not confirmed in writing.
10. INTELLECTUAL PROPERTY
10.1 All content, imagery, branding, product data, and design remains the intellectual property of the Seller and may not be copied, distributed or used without express written consent.
11. ASSIGNMENT
11.1 The Seller may assign, transfer, subcontract, or otherwise deal with its rights and obligations under these Terms without the Buyer’s consent.
12. FORCE MAJEURE
12.1 The Seller shall not be liable for delays or failure to perform due to circumstances beyond its reasonable control, including (but not limited to): extreme weather, acts of God, strikes, war, supply chain disruption or transport failure.
13. SEVERANCE
13.1 If any part of these Terms is held invalid or unenforceable, the remainder shall continue in full force and effect.
14. ENTIRE AGREEMENT
14.1 These Terms and any agreed Order or Contract represent the entire agreement between the parties. No oral representations or prior statements shall be binding.
15. GOVERNING LAW & JURISDICTION
15.1 These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
15.2 The parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
16. TRADEMARKS & INTELLECTUAL PROPERTY
16.1 "Yearn" is a registered trademark of YearnGlass Ltd. All product names, logos, branding, imagery, descriptions, and associated content are the exclusive intellectual property of YearnGlass Ltd and are protected by applicable trademark, copyright, and design laws.
16.2 The Buyer shall not use, reproduce, distribute, or otherwise exploit any of the Seller’s intellectual property — including but not limited to the "Yearn" name, logo, product images, descriptions, or barcodes — without the prior written consent of the Seller.
16.3 Use of the Seller’s branding or content for advertising, marketing, resale, or online listings must be pre-approved in writing. Unauthorised use may result in the immediate suspension or termination of the Buyer’s trade account and may be subject to legal enforcement.
16.4 The Buyer agrees not to register or use any business names, domain names, or trademarks that incorporate or closely resemble the "Yearn" brand or any other intellectual property owned by YearnGlass Ltd.
17. WARRANTY
17.1 All of our mirrors come with a 12-month limited warranty from the date of purchase. This warranty covers manufacturing defects and silvering faults that may occur under normal domestic conditions.
This warranty does not cover:
17.2 Mirrors installed or used in bathrooms, wet rooms, or other damp environments, as moisture can cause corrosion or silvering defects.
17.3 Damage resulting from incorrect installation, accidental damage, misuse, or normal wear and tear.
17.4 Changes in appearance due to cleaning products, abrasives, or environmental conditions.
If you experience a warranty issue, please contact us at orders@yearnglass.co.uk with your order number, proof of purchase, and photographs of the defect. We may request that the item be returned for inspection.
If your claim is approved, we will, at our discretion, repair or replace the affected product.
This warranty applies only to the original purchaser and is non-transferable.